Field Service Automation
CrewOps assigns technicians, routes jobs, and notifies customers — autonomously. No dispatcher at 7AM scrambling. No missed windows. No repeat truck rolls.
Early Access
See CrewOps running your jobs — real dispatch, real SMS, no slideshow.
Live Demo
Pick a canned scenario or drop in your own job. No video. No slideshow. This is the actual agent logic.
How it works
Most field service software helps you manage dispatch. CrewOps does it. The agent monitors incoming jobs, assigns the right technician based on skills and location, routes the job, and notifies the customer — all without a human in the loop.
When something changes — a tech calls in sick, a job runs long, a customer reschedules — the agent adapts in real time and re-routes automatically.
Customer books, a sensor triggers, or a work order drops in. CrewOps captures it instantly.
Skills, location, current load, time window — the agent weighs everything and picks the best technician.
Route is calculated, tech gets the job on their phone, customer gets a live ETA. No calls needed.
Sick call? Job runs over? CrewOps re-routes and re-notifies before you even hear about it.
Core capabilities
AI assigns jobs based on technician skills, certifications, location, and real-time availability. No rules engine. No manual override needed.
When a tech calls out or a job runs long, the agent re-optimizes routes and notifies affected parties. Before you know there was a problem.
Automated SMS updates with live ETAs. Customer knows when the tech is coming. No call chasing, no no-show surprises.
Technicians receive job details, notes, and navigation on their phone. One-tap job start, photo documentation, and digital signature capture.
AI analyzes job patterns to predict which jobs need a senior tech vs. apprentice. Better assignments mean fewer repeat visits and higher margins.
Every dispatch decision, route change, and SLA event is logged automatically. Full audit trail for safety and regulatory compliance.
Based on early deployments in HVAC, plumbing, and utility operations.
ROI Calculator
Three inputs. Real math. No salesware optimism — just what the numbers actually support.
Real-world scenarios
No human dispatcher on shift. No panic. Three situations that break traditional dispatch — handled automatically.
Customer reports a burst pipe. It's 2:17am. Your dispatcher is asleep.
Tech 3 missed his 11:00 check-in. Two jobs are now stranded with angry customers.
It's 8:45am. The 9:00 appointment just cancelled. That's a hole in your day.
The best dispatcher you've ever had works 24 hours a day, never calls in sick, and never drops a job.